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The residents of the Curnock Estate are experiencing low hot water temperatures for the last few days. The problem started on January 2012 and it lasted for 3.5 months before the Camden council managed to "fix" it.
The present lack of hot water indicates that either the contractor's repairs (April 2012) were not good enough or that the whole boiler infustructure is falling apart. We have reported the problem and we are waiting for the Camden Council's response. |
UPDATES
On the 03-09-2012 at 10:01am we sent the following email:
To: John.Wheatman@camden.gov.uk
Cc: Richard.Michael@camden.gov.uk , Stuart.Dilley@camden.gov.uk , Samata.Khatoon@camden.gov.uk , Roger.Robinson@camden.gov.uk
Date: 03 September 2012 at 10:01
Subject: NO Hot Water on Goldthorpe -- Curnock Estate
Dear Mr Wheatman,
In the last few days the hot water temperatures have dropped drastically on the Goldthorpe building - Curnock Estate. Today the hot water is 25 degrees Celcius instead of 50 degrees which means that nobody can have a proper bath again.
The problem has been already reported to your repairs team.
Could you please provide us with an update about the problem and the reasons for this continuous disruption of service since the beginning of the year?
Yours sincerely,
On the 03-09-2012 at 11:30am we received the following email:
From: Roger.Robinson@camden.gov.uk
To: Valdrin.Rexha@Camden.gov.uk , curnocktra@yahoo.co.uk
Cc: Richard.Michael@camden.gov.uk , Stuart.Dilley@camden.gov.uk , Samata.Khatoon@camden.gov.uk , John.Wheatman@camden.gov.uk
Date: 03 September 2012 at 11:39
Subject: RE: NO Hot Water on Goldthorpe -- Curnock Estate
Dear Valdrin
Can this water hating be repaired urgently , please- I don’t want the Curnock estate residents to be without hot water as has happened over the past years and about which I have complained……
Please advise
Regards
Roger Robinson Cllr
On the 03-09-2012 at 14:42 we received the following email:
From: John.Wheatman@camden.gov.uk
To: Roger.Robinson@camden.gov.uk
Cc: Stuart.Dilley@camden.gov.uk , Samata.Khatoon@camden.gov.uk , Valdrin.Rexha@Camden.gov.uk , curnocktra@yahoo.co.uk
Date: 03 September 2012 at 14:42
Subject: RE: NO Hot Water on Goldthorpe -- Curnock Estate
Dear Cllr
The hot water was returned to service at 11:30 this morning, we do not envisage this happening again as there appears to have been an isolation of the bypass valve which prevented the service working in the event of a heating problem.
We have the system running on manual whilst we investigate the heating issue.
This would tie in with any excessive noise experienced over the past few days.
I will keep you updated, however I have to reiterate that the hot water system itself did not fail.
Regards
john
John Wheatman
Interim Team Leader M&E Repairs and Improvements
Telephone: 020 7974 8639
On the 05-09-2012 at 11:42 we sent the following email:
To: John.Wheatman@camden.gov.uk , Roger.Robinson@camden.gov.uk
Cc: Stuart.Dilley@camden.gov.uk , Valdrin.Rexha@Camden.gov.uk , Samata.Khatoon@camden.gov.uk
Date: 05 September 2012 at 11:42
Subject: RE: NO Hot Water on Goldthorpe -- Curnock Estate
Dear Mr Wheatman,
Thank you very much for the update.
Unfortunately, the hot water temperature has dropped to 35 degrees Celcius at 10:07am this morning. This means that the water is not hot enough for a confortable bath. Could you please let us know when the this problem will be fixed?
Yours sincerely,
On the 06-09-2012 at 10:02 we received the following email:
From: ContactCamdenReplies@camden.gov.uk
To: CurnockEstate
Date: 06 September 2012 at 10:02
Subject: RE: Report your housing repair online
Dear Resident,
Thank you for using the online Repairs Form on 05 September 2012.
The contractors Apollo will be on site today to try and resolve the issues with the hot water.
If we can be of any further assistance please let us know. If you have any urgent requests please call Contact Camden on 0207 974 4444.
Please do not reply to this email as we will not able to view it but use the online form again.
Kind Regards
Michelle Grant
Contact Camden
Tel: 0207 974 4444
Textphone: 0207 974 6866
Web: www.camden.gov.uk
On the 06-09-2012 at 13:37 we received the following email:
From: John.Wheatman@camden.gov.uk
To: Roger.Robinson@camden.gov.uk
Cc: Stuart.Dilley@camden.gov.uk , Valdrin.Rexha@Camden.gov.uk , Samata.Khatoon@camden.gov.uk , john.stow@camden.gov.uk , TonyBowcut@theapollogroup.co.uk
Date: 06 September 2012 at 13:37
Subject: RE: NO Hot Water on Curnock Estate -- DAY 3 (101 Days since January 2012)
Dear Resident and Cllr Robinson
Thank you for your recent emails, we are currently maintaining 54 deg in the storage vessels and we have engineers on site monitoring the situation.
Unfortunately Mr Bowcutt, who I believe you know, is not a member of the maintenance team, hence the delay in reporting back to you as I needed to ascertain his involvement. He did I believe advise that he would ask someone to investigate as a matter of courtesy but did not undertake any investigation personally.
We are of course concerned that the hot water has had some issues this week after continually performing since March of this year when the works were completed. We will continue to monitor the situation.
Regards
john
John Wheatman
Interim Team Leader M&E Repairs and Improvements
Telephone: 020 7974 8639
On 09-09-2012 at 09:30am we called the Emergency Repairs Team and they promised to send Apollo to repair the hot water issue.
On the 09-09-2012 at 10:12 we sent the following email:
From: CSE Group
Sent: 09 September 2012 10:12
To: Pat.O'Neill@camden.gov.uk
Cc: Richard.Michael@camden.gov.uk , Stuart.Dilley@camden.gov.uk , Samata.Khatoon@camden.gov.uk , Roger.Robinson@camden.gov.uk , ggraham@camdennewjournal.co.uk , john.stow@camden.gov.uk , John.Wheatman@camden.gov.uk , Valdrin.Rexha@Camden.gov.uk
Subject: NO Hot Water on Curnock Estate -- DAY 4 (102 Days since January 2012)
Dear Mr O’Neil,
For the last few years the residents of the Curnock Street Estate has suffered many days without hot water. During this year alone we did not have hot water for approx 102 days and the problem has not been fixed yet.
Today for example the hot water temperatures are 29 degrees Celsius which far below the standards (50 degrees).
On the 05th March 2012 Mr Wheatman stated in his email to Cllr Roger Robinson: “We have arranged for our partners to underwrite this work confirming that the changes to the system will rectify the recent lower than normal water temperatures.”
Could you please let the residents know about the following?
1) When will your “partners” who have underwritten that work will pay the money back for the unsuccessful repairs to the Camden Council?
2) When will the Camden Council fix the hot water problem?
3) Is the current contractor capable of fixing the problem since they are trying for more than a year without any obvious success?
4) Are there any plans to replace the current inefficient and unreliable heating system with individual boilers inside the properties?
I am looking forward for your reply.
Yours sincerely,
C S E Group
www.curnockestate.com
On the 09-09-2012 at 12:37 we received the following email:
From: Roger.Robinson@camden.gov.uk
To: Stuart.Dilley@camden.gov.uk , curnocktra@yahoo.co.uk
Cc: Richard.Michael@camden.gov.uk , Samata.Khatoon@camden.gov.uk , ggraham@camdennewjournal.co.uk , john.stow@camden.gov.uk , John.Wheatman@camden.gov.uk , Valdrin.Rexha@Camden.gov.uk , Pat.O'Neill@camden.gov.uk
Subject: RE: NO Hot Water on Curnock Estate -- DAY 4 (102 Days since January 2012)
Dear Stuart
This is getting absolutely mad- year after year Curnock’s hot water in the Autumn and winter ends and residents have no hot water for months. I have complained umpteen times and after a long wait it is fixed….
PLEASE can this be resolved now without any further delay? This heating system is appalling.
Please advise before the winter cold strikes.
Best wishes
Roger Robinson Cllr
On the 09-09-2012 at 19:41 we received the following email:
From: Stuart.Dilley@camden.gov.uk
Sent: 09 September 2012 19:41
To: Roger.Robinson@camden.gov.uk
Cc: John.Wheatman@camden.gov.uk , Pat.O'Neill@camden.gov.uk
Subject: Re: NO Hot Water on Curnock Estate -- DAY 4 (102 Days since January 2012)
Cllr Robinson
John will provide you and other ward members early next week.
Stuart
On the 10-09-2012 at 18:35 we received the following email:
From: mailto:John.Wheatman@camden.gov.uk
Sent: 10 September 2012 18:35
To: Roger.Robinson@camden.gov.uk , curnocktra@yahoo.co.uk , Samata.Khatoon@camden.gov.uk ,
Cc: Valdrin.Rexha@Camden.gov.uk , john.stow@camden.gov.uk , Pat.O'Neill@camden.gov.uk , Stuart.Dilley@camden.gov.uk
Subject: Re: NO Hot Water on Curnock Estate -- DAY 4 (102 Days since January 2012)
Dear Cllr's
As a result of further investigations into the Curnock Street failure, I can report the following:
The heating & hot water failure was caused by a flue dilution fan failing, and in doing so, it tripped the main control board. As this is a safety interlock, the system was shut down on safety grounds
In spite of it being a Sunday we managed to source and fabricate sufficient parts to temporarily reinstate the system, until a permanent solution was found on Monday morning.
As part of the repair we had the control engineers on site to check the overall parameters in case of additional failings.
This is disappointing and we are addressing these issues but rest assured this is not linked at all to previous works that were undertaken on the hot water system.
We are continuing to monitor the situation and will be on site or checking parameters remotely for the rest of the week.
We apologise for the inconvenience caused to residents over the previous week.
Regards
John
John Wheatman
Interim Team Leader M&E Repairs and Improvements
Telephone:
020 7974 8639
Relevant links/stories
- Letter from Apollo About the Heating and Hot Water Issues
- Update About The Hot Water Repairs
- Residents Ask Too Many Questions!!
- Meeting with Stuart Dilley (Head of Repairs and Services)
- £35,000 Budget for the Heating Works
- Letter to the Head Of Service Delivery and the Mayor
- Apollo Letter - Another Insult
- Camden New Journal Article
- Works Have Started But ONLY Few Have Been Informed
- Positive Results From Our Campaign
- The Temperature within one minute of opening the outlet should be 50º C
- Cost Of The First Components Plus Labour Cost
- A New Plant Has Been Ordered!!
- Letter to The Mayor and the Leader of the Council
- Hot Water Issues will be hopefully fixed by 12th April 2012
- Have you been suffering a shortage of hot water in your flat since January?
- Low Water Pressure in Goldthorpe
- Patrick O'Neil is Satisfied with the Service that We Receive
- Ongoing Low Hot Water Temperatures
- Hot Water Problems on the Curnock Estate
- No Hot Water on the Estate (16 Days) - REF: 1287090/1, 1287224/1 and 1287143
- Hot Water Temperature Log
Comments
The hot water temperature at 10:00am this morning was around 35 degrees Celcius in my flat in Goldthorpe which is not hot enough for a proper shower.
I have already sent an email to the Camden Council and I have spoken to Mr Tony Bowcutt from Apollo who was onsite for another job. He promised to look at the boilers and check the temperatures.