|
The Gerda Lock of the gate that is located on the Pratt Street entrance has been broken again on the 23rd April 2012. It was last repaired at the end of January 2012 and it lasted for less than three months.
On 23rd May 2012 and on 11th June 2012 a tradesman visited the estate and repaired part of the gate. A third visit will be necessary to complete the job because the tradesmen forgot to remove the old broken metal from the gate. Read the updates below: |
UPDATES
On 23-04-2012 we reported the broken lock to the repairs team
On 24-04-2012 at 15:09 we sent the following email:
To: Barry.Betts@camden.gov.uk
Cc: Valdrin.Rexha@Camden.gov.uk , curnocktra@yahoo.co.uk
Subject: GERDA Lock is broken again in less than 3 months
Dear Mr Betts,
The GERDA lock on the gate that is located on the Pratt Street entrance of the estate is broken again. It had been repaired at the end of January 2012. Less than three months ago.
I have already reported the repair to the Housing Repairs Team (REF: 7746743).
Since the GERDA lock has been repaired 5 times until now at a great cost for the leaseholders, would it be possible for the council to consider another way of securing that gate?
Looking forward for your reply.
Yours sincerely
On 15-05-2012 at 13:02 the following email was sent:
From: A Resident
To: Barry.Betts@camden.gov.uk
Cc: Valdrin.Rexha@Camden.gov.uk , Vicky.Morris@camden.gov.uk curnocktra@yahoo.co.uk
Date: 15 May 2012 at 13:02
Subject: RE: GERDA Lock is broken again Ref. 7746743
Dear Mr Betts,
I have not received any reply from you regarding the issues that I have reported to you including the GERDA lock on the Pratt Street gate for the last month. Is there any reason for that?
Today, I have followed Mr Rexha's advice and I called the repairs team on 020 7974 1211. I spent 45 mins on the phone, spoke with Alan, Inam, and three other people who hang up the phone after they told me that they can not trace the repair. The online reporting repairs forms are delivered in an inbox and most of the times are lost according to your repairs team!!!
None of them apart from Inam was polite and none reported the problem or gave a new reference/job number.
As resident what I suppose to do? Who is responsible for that rude, unprofessional and very incompetent team?
As an estate officer I want to ask you to take some action since this repair is outstanding for a month now and you are aware since day one.
Looking forward for your quick reply.
Yours sincerely
On 15-05-2012 at 15:10 we received the following email:
From: Yemisi.Kosoko@camden.gov.uk
Subject: Report+your+housing+repair+online-7746743
Dear Resident,
Thank you your online (7746743) received on 24th April 2012 regarding faulty lock to a metal gate on the Curnock Street Estate.
Please accept my sincere apologies for the delay in responding to your enquiry. I can confirm we have now raised order number 1341709/1 with an appointment for Wednesday 23rd May 2012. We are aware the lock was very recently renewed and believe that on this occasion it can be repaired thus avoiding the full cost of renewing the lock. The attending tradesmen will attempt to weld the locking pin to the gate.
Should you have any queries or wish to report a repair, it may be quicker to telephone the Camden Right First Time on 0207 974 1211.
Yours sincerely,
Yemisi Kosoko
CSO
Repairs and Improvements
Housing and Adult Social Care
London Borough of Camden
Telephone: 020 7974 0142
Web: camden.gov.uk
1st Floor
Holmes Road Depot
79 Holmes Road
London NW5 3AP
On 17-05-2012 at 19:16 a resident sent the following email:
To: Yemisi.Kosoko@camden.gov.uk , Barry.Betts@camden.gov.uk , Vicky.Morris@camden.gov.uk
Cc: Valdrin.Rexha@Camden.gov.uk , Complaints@camden.gov.uk , Roger.Robinson@camden.gov.uk , curnocktra@yahoo.co.uk
Subject: RE: Report+your+housing+repair+online-7746743
Dear Yemisi Kosoko,
Thank you for your email regarding the broken GERDA lock on the gate located on the Pratt Street.
The gate is now totally broken (see pictures at: http://www.curnockestate.com/?q=node/504 ) since the Repairs Team as well as the Estate Officers have done nothing for a whole month. Both of you were informed but nothing happened!
I assume that the “stupid” leaseholders will pay the bill again as usual and none of you will take any responsibility for this fiasco.
Dear Mr Morris,
1) Would it be possible to have some answers to my questions (broken gate, caretaker, etc) addressed to Mr Betts on 24th April 2012?
2) Is Mr Betts still work for the Camden Council because we never receive any answers from him even where there are major problems (lack of hot water, etc). In this case I am waiting for an answer but have received nothing for a whole month, not even a read acknowledgement! If someone has already replaced him please let us know his/her name and email address.
3) Who is responsible for the Housing Repairs inefficiency to deal with the online submitted repairs? Please have in mind that my report could not be found by any member of the repairs team when I called them two days ago.
Yours sincerely
On 17-05-2012 at 19:54 we received the following email:
From: Roger.Robinson@camden.gov.uk
To: Yemisi.Kosoko@camden.gov.uk , Barry.Betts@camden.gov.uk , Vicky.Morris@camden.gov.uk
Cc: Valdrin.Rexha@Camden.gov.uk , Complaints@camden.gov.uk , curnocktra@yahoo.co.uk
Subject: RE: Report+your+housing+repair+online-7746743
Dear Valdrin
Please take this over and please can you resolve this urgently?
Please advise..
I am away tomorrow for one week but advise me anyway and also Yemesi Kosoko
Thanks
Roger Robinson Cllr
On 18-05-2012 at 15:40 we received the following email:
From: Valdrin.Rexha@Camden.gov.uk
To: Roger.Robinson@camden.gov.uk , Yemisi.Kosoko@camden.gov.uk , Barry.Betts@camden.gov.uk , Vicky.Morris@camden.gov.uk
Cc: Complaints@camden.gov.uk , curnocktra@yahoo.co.uk
Subject: RE: Report+your+housing+repair+online-7746743
Dear Councillor Robinson
We have arranged an appointment for Wednesday 23rd May 2012. We should be able to repair the Gerda lock then.
Yours sincerely,
On 18-05-2012 at 19:46 we sent the following email:
To: Valdrin.Rexha@Camden.gov.uk
Cc: Roger.Robinson@camden.gov.uk , Yemisi.Kosoko@camden.gov.uk , Barry.Betts@camden.gov.uk , Vicky.Morris@camden.gov.uk , Complaints@camden.gov.uk , curnocktra@yahoo.co.uk
Subject: RE: Report+your+housing+repair+online-7746743
Dear Mr Rexha,
Why on earth will your engineers repair the GERDA lock if the pole supporting the gate is broken? What would be the point of having a working lock without a gate?
I sent pictures and description what else shall I do? Please look at:
http://www.curnockestate.com/?q=node/504
If you click on the picture you will see another bigger picture.
I suppose your proposed repair is only possible to be done by Camden Council employees who do not read residents emails. It is good for your employees because they will visit the site, get paid unnecessarily since they won’t be able to repair the GERDA lock and the broken pole that you haven’t mentioned to them. Then obviously they will arrange another visit, more money for them and less for the leaseholders. Congratulations for supporting the employment in this country.
Yours sincerely
On 18-05-2012 at 13:04 we received the following email:
From: Vicky.Morris@camden.gov.uk
To: Yemisi.Kosoko@camden.gov.uk , Barry.Betts@camden.gov.uk
Cc: Valdrin.Rexha@Camden.gov.uk , Complaints@camden.gov.uk , Roger.Robinson@camden.gov.uk , curnocktra@yahoo.co.uk
Subject: RE: Report+your+housing+repair+online-7746743
Dear Resident,
Barry is still your Estate Officer but as you have been advised before we do not deal with Repairs. I would dispute your claim that Barry never replies to you as I have seen the responses to the copious emails that you send. There is a dedicated Repairs Team and the Manager is Dave Warren. Barry forwarded your email of 24 April to Repairs and I see you have been communicating with Valdrin Rexha.
Regards
Vicky Morris
Ward Housing Manager
Telephone: 020 7974 4269
On 18-05-2012 at 20:48 we sent the following email:
To: Vicky.Morris@camden.gov.uk , Barry.Betts@camden.gov.uk
Cc: Valdrin.Rexha@Camden.gov.uk , Complaints@camden.gov.uk , Roger.Robinson@camden.gov.uk , curnocktra@yahoo.co.uk , Yemisi.Kosoko@camden.gov.uk
Subject: Mr Betts Responsibilities as the Estate Officer
Dear Ms Morris,
Please have in mind that I was waiting for a whole month for two answers before I started the “copious emails” as you called them. That happened because nobody bothered to do anything or even reply. The repairs team after 5 phone calls and 45 mins on the phone could not find the online reference number that your own website provided me!!!!
In summary I have reported the repair online, Mr Betts (according to you) sent an email, and after a whole month of waiting nobody had a clue about the repair. If Mr Betts’ emails are ignored, then Ms Morris image what happens to the residents’ emails.
As for the question that I sent to Mr Betts about the caretaker, I would like to say that I think that it is his responsibility or at least he is aware about the caretaker. If not, please correct me.
The fact that the GERDA lock is broken every few months has a negative effect on the estate due to the illegal car parking, loitering, etc. These activities effect the estate for which Mr Betts is responsible. The fact that the GERDA lock is broken so often is something that Mr Betts can raise with the appropriate people inside the council in order for an alternative solution to be found.
Instead of all of these, residents receive no replies, some unprofessional quick replies and of course nobody from the council takes responsibility. Some of them don’t even read Mr Betts emails!!
Ms Morris, my questions to Mr Betts were as follow:
1) “Since the GERDA lock has been repaired 5 times until now at a great cost for the leaseholders, would it be possible for the council to consider another way of securing that gate?”
2) “Has the Camden Council hired a new caretaker? An update would be very much appreciated.”
If the above questions are not Mr Betts responsibility then I was waiting for nothing and for that reason I would be very much appreciate if you could tell me whose responsibility it is to answer the above two simple and straightforward questions.
Yours sincerely
PS It is apparent from the above that it is the Camden Council’s inefficiency which requires a tenant to be put in a position to have to write so many (“copious”) emails.
On 22-05-2012 at 17:11 we sent the following email:
From: feedback@camden.gov.uk
Subject: Councillor enquiry - 7801649 (ref: 7801649)
London Borough of Camden- Councillor enquiry - Repairs non M & E
Our reference: 7801649
Dear Resident,
Re: Councillor Enquiry: Report housing repairs on-line
Thank you for your enquiry to Cllr Robinson regarding the above.
This is now logged as a Member's enquiry ref: 7801649 and you will receive a response by 7 June 2012. I can confirm that an appointment has been made for Wednesday 23 May to repair the Gerda lock.
I will write to you again regarding your outstanding questions. In the meantime, please do not hesitate to contact Cllr Robinson should you require any further assistance.
Yours sincerely
Nadine Burton
Member Support Officer
Email: Nadine.Burton@camden.gov.uk
Phone: 020 7974 6391
On 24-05-2012 at 11:31 we sent the following email:
To: Yemisi.Kosoko@camden.gov.uk , Valdrin.Rexha@Camden.gov.uk
Cc: curnocktra@yahoo.co.uk , Roger.Robinson@camden.gov.uk , Complaints@camden.gov.uk , Barry.Betts@camden.gov.uk , Vicky.Morris@camden.gov.uk
Subject: Curnock Estate - Gate Repair on Pratt Street - REF: 1341709/1
Dear Yemisi Kosoko & Valdrin Rexha,
The metal gate on Pratt Street is still broken and the GERDA lock is still not working even after:
- yesterday's appointment 23rd May 2012
- one month of waiting,
- 45mins waiting on the phone
- 5 calls to the unprofessional repairs team (4 plain rude and they hangup the phone to me, 1 polite)
- Numerous and "copious" (according to Ms Morris) emails
- Email reassurances from you and Ms Morris
- Councillor enquiry - Repairs non M & E - Reference: 7801649
- Many illegally parked cars inside the estate after 17:00 (pictures available)
Could you please let the residents and me know when will the Camden Council will manage to repair the gate?
Yours sincerely
On 27-05-2012 at 16:51 we received the following email:
From: Roger.Robinson@camden.gov.uk
To: Valdrin.Rexha@Camden.gov.uk
Cc: curnocktra@yahoo.co.uk
Subject: RE: Report+your+housing+repair+online-7746743
Dear Valdrin
Please- this gate has to be fixed –please this coming week……let me know on Monday.
Regards
Roger Robinson, Cllr
On 06 June 2012 at 15:25 we received the following email:
From: Valdrin.Rexha@Camden.gov.uk
To: Yemisi.Kosoko@camden.gov.uk
Cc: Barry.Betts@camden.gov.uk , Vicky.Morris@camden.gov.uk , Roger.Robinson@camden.gov.uk , Darren.Pacheco@camden.gov.uk
Subject: Re: Gerda Gate and Lock, Billingley and Goldthorpe
Dear Resident,
Re: Gerda Gate and Lock, Billingley and Goldthorpe
A tradesman attended on 23rd May 2012 and found the gate had been damaged by a vehicle. We judged this to be the case due to the nature of the damage. Unfortunately he was unable to repair the gate on this day so another appointment has had to be arranged.
We have booked the same Tradesmen for several hours to attend on 11th June 2012. We hope to be able to straighten the gate structurally and use the same lock if possible.
I apologise for the delay in completing this repair.
Yours sincerely,
Valdrin Rexha
Case Management Officer
Telephone: 020 7974 3525