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On the beginning of December 2011 we reported many things that needed to be repaired by the Camden Council. Many building lights are broken, gate locks are broken, refuse room doors have broken locks so anyone can enter the building, etc
The Housing Repairs Team has provided us with reference numbers for some of the repairs but not for all. They told us that some lights have been repaired when obviously that is not the case. For the last 3 weeks we have not received any update or response and for that reason we have launched an official complaint. |
UPDATES
On 30-12-2011 at 16:04 we received the following e-mail from the repairs team:
From: HousingRepairsInbox@camden.gov.uk
Cc: Barry.Betts@camden.gov.uk
Subject: RE: Faulty Lights in Goldthorpe and Thurnscoe
Dear Resident,
Thank you for your email dated 22 nd December 2011.
I write to advise that the works raised under reference 1269155/1 have now been completed.
A works order has been raised with respect to the faulty lights that you have reported under reference 1272361/1.
If you have any urgent requests please call Contact Camden on 0207 974 1212, Monday to Friday 8am to 6pm.
For emergencies outside office hours, please telephone 020 7974 4444.
To provide you with the best possible service, incoming emails are handled by the team as a whole: please help us maintain standards by sending all responses to this email to housingrepairsinbox@camden.gov.uk .
Regards
Contact Camden
Telephone: 020 7974 4444
On 31 December 2011 at 00:16 we wrote to the Housing Repairs Team:
Dear Sir or Madam,
As per ALL the previous updates (different repairs) you are wrong again. The lights have NOT been repaired and someone is lying. Either your team or the contractor.
Could you please clarify what is the purpose of those faulty and wrong updates/statements? I am expecting a full explanation and an apology.
I checked the lights this evening and none of them is working!!! Could the contractor explain to me what have they repaired exactly? Please remember that I have sent you pictures with the lights and their exact location.
Yours sincerely
On 06 January 2012 at 09:26 we wrote to the Housing Repairs Team:
To: HousingRepairsInbox@camden.gov.uk
Cc: Barry.Betts@camden.gov.uk , Martin.Fox@camden.gov.uk
Subject: Faulty Lights in Goldthorpe, Thurnscoe, Darfield and Cornisborough. Broken Gerda Lock and refuse lock etc etc
Dear Sir or Madam,
Is there any news concerning the following repairs (reported weeks ago!!) that your contractors said that they are fixed but they are still broken?
1) REF: 1266377/1 Broken Gerda Lock
2) REF: 1269155/1 Estate Lights
3) REF: 1265642/1 Broken lock inside the refuse room in Goldthorpe building
I would also like to report that the following lights does not work:
1) Building lights in Connishborough building (see attached images)
2) Building lights in Darfield (see attached images)
Could you please provide a reference for the new repairs in Cornishborugh and Darfield?
Yours sincerely
On 09 January 2012 at 07:43am we wrote to the Housing Repairs Team:
To: HousingRepairsInbox@camden.gov.uk
Cc: Barry.Betts@camden.gov.uk , Martin.Fox@camden.gov.uk
Subject: RE: Faulty Lights in Goldthorpe, Thurnscoe, Darfield and Cornisborough. Broken Gerda Lock and refuse lock etc etc
Dear Sir or Madam,
Is there any news concerning the repairs mentioned in my previous emails? Please have in mind that those repairs have been reported one month ago!!
REPAIRS Log:
http://www.curnockestate.com/?q=node/454
http://www.curnockestate.com/?q=node/453
http://www.curnockestate.com/?q=node/451
Looking forward for your quick reply.
Yours sincerely
On 10 January 2012 at 06:32am we wrote to the Housing Repairs Team:
To: HousingRepairsInbox@camden.gov.uk
Cc: Barry.Betts@camden.gov.uk , Martin.Fox@camden.gov.uk
Subject: RE: Faulty Lights in Goldthorpe, Thurnscoe, Darfield and Cornisborough. Broken Gerda Lock, refuse lock, etc etc
Dear Sir or Madam,
Is there any news about the repairs that I have reported 1 month ago?
Can I also have the reference numbers for the new repairs that I have reported on the 6 th January 2012?
Dear Mr Fox,
Could you please provide us with an update?
Yours sincerely
On 11 January 2012 at 06:55am we wrote to the Housing Repairs Team:
Dear Sir or Madam,
Is there any news about the repairs that I have reported 1 month ago?
Can I also have the reference numbers for the new repairs that I have reported on the 6 th January 2012?
Yours sincerely
On 12 January 2012 at 08:55am we wrote to the Housing Repairs Team:
To: HousingRepairsInbox@camden.gov.uk , Martin.Fox@camden.gov.uk , O'Neill, Pat
Cc: Barry.Betts@camden.gov.uk , curnocktra@yahoo.co.uk , Roger.Robinson@camden.gov.uk , Peter.Brayshaw@camden.gov.uk , Complaints@camden.gov.uk
Subject: Curnock Estate Repairs 1
Dear all,
Is there any news concerning the numerous repairs (see attached emails below) on the Curnock Estate?
It is more than a month without any update or action on your behalf . Many building and pavement lights do not work ( REF: 1269155/1 plus new repairs for which I am waiting for ref numbers), door locks inside the refuse rooms are broken ( REF: 1265642/1 ), gates are wide open because Gerda locks are broken by the contractors ( REF: 1266377/1 ), cars using pavements inside the estate as a parking space inside the estate because Gerda lock is not fix for months and months, etc
Is anybody in the Housing Repairs Team or the whole department doing anything about those repairs? Could someone with authority sort this mesh please?
Yours sincerely
On 12 January 2012 at 09:55am Cllr Roger Robinson wrote to Mr Stuart Dilley:
Dear Stuart
Please can these repairs be chased up on the Curnock estate as they seem to be overdue?
Please advise
Regards
Roger
(Roger Robinson Cllr)
On 13 January 2012 at 11:39am we wrote to Mr Stuart Dilley:
To: Stuart.Dilley@camden.gov.uk , HousingRepairsInbox@camden.gov.uk
Cc: curnocktra@yahoo.co.uk , Barry.Betts@camden.gov.uk , Complaints@camden.gov.uk , Peter.Brayshaw@camden.gov.uk , Roger.Robinson@camden.gov.uk , Martin.Fox@camden.gov.uk , O'Neill, Pat
Subject: RE: Curnock Estate Repairs 1 - Offical Complaint
Dear Mr Dilley and Repairs Team,
Is there any update for the repairs reported a month ago? See below?
1) REF: 1266377/1 Broken Gerda Lock( http://www.curnockestate.com/?q=node/451 )
2) REF: 1269155/1 Estate Lights ( http://www.curnockestate.com/?q=node/454 )
3) REF: 1265642/1 Broken lock inside the refuse room in Goldthorpe building ( http://www.curnockestate.com/?q=node/453 )
I have also reported the following light repairs:
1) Building lights in Connishborough building (see attached images)
2) Building lights in Darfield (see attached images)
The above repairs will also be reported on the following places:
1) http://www.fixmystreet.com
2) https://market.android.com/details?id=com.mycoucil.app&feature=search_re...
Looking forward for a reply from someone in the Camden Council with an authority to give us, the residents, an update.
By the way, have these repairs been reported by the caretaker? If not, why?
Yours sincerely
On 13 January 2012 at 17:17 Mr Valdrin Rexha wrote:
Dear Resident,
Re: Curnock Estate Repairs
Thank you for your email regarding the above and I am sorry there has been delays in completing the repairs you have highlighted.
I am investigating the issues you have raised and will email you a complete update on Monday 16 th January 2012.
Yours sincerely,
Valdrin Rexha
Case Officer for Stuart Dilley
Telephone: 020 7974 3525
On 16 January 2012 at 15:12 Mr Valdrin Rexha wrote:
From: Valdrin.Rexha@Camden.gov.uk
To: Roger.Robinson@camden.gov.uk
Cc: Stuart.Dilley@camden.gov.uk , Angela.Henry@camden.gov.uk
Subject: Re: Curnock Estate Repairs
Dear Resident,
Re: Curnock Estate Repairs
I met the contractor on site today and repaired all of the outstanding estate lights mentioned in your email. I will re-attend this evening (approximately 17:00 - 17:30) to inspect the remainder of estate for any nonworking lights.
The lock on the refuse room was repaired on Friday 13 th January 2012, whereas the gerda lock is beyond repair and needs renewing. I have raised an order today for the contractor to order and install a new Gerda lock. I will contact you again with an appointment date once the lock has been delivered.
Yours sincerely,
Valdrin Rexha
Case Officer for Stuart Dilley
Telephone: 020 7974 3525
On 16 January 2012 at 16:39 Cllr Roger Robinson wrote:
From: Roger.Robinson@camden.gov.uk
To: Valdrin.Rexha@Camden.gov.uk , curnocktra@yahoo.co.uk
Cc: Stuart.Dilley@camden.gov.uk , Angela.Henry@camden.gov.uk , Peter.Brayshaw@camden.gov.uk , Samata.Khatoon@camden.gov.uk
Subject: RE: Curnock Estate Repairs
Valdrin
As always- many thanks for your hard work on this......
Very appreciative
Roger Robinson Cllr
On 17 January 2012 at 10:14 we wrote:
To: Valdrin.Rexha@Camden.gov.uk
Cc: Stuart.Dilley@camden.gov.uk , Samata.Khatoon@camden.gov.uk , Peter.Brayshaw@camden.gov.uk , Angela.Henry@camden.gov.uk , Roger.Robinson@camden.gov.uk , curnocktra@yahoo.co.uk , HousingRepairsInbox@camden.gov.uk , Complaints@camden.gov.uk
Subject: RE: Curnock Estate Repairs STILL outstanding
Dear Mr Rexha,
Thank you for the update regarding the repairs and for your afternoon visit to the estate in order "to inspect the remainder of estate for any nonworking lights." I hope you found the following in your inspection:
1) The light that I have reported in front of the Goldthorpe building is STILL broken in contrast with your email. See attached images. More info at: http://curnockestate.com/?q=node/454
2) The building light in Darfield that I have reported is STILL broken in contrast with your email. See attached images.
3) Two more lights between The Marr and the Goldthorpe building are nonworking. See attached images.
4) Central Heating and Hot water services were turned off and left on that state after the repairs! Residents had to stay in cold flats and without hot water for the whole evening!
QUESTIONS
- Would it be possible for the above lights to be repaired?
- Could you please arrange for the contractors to switch on the heating and hot water after the repairs?
- What were the reasons for those huge delays? Shall I contact you for any future repairs? Is there any point of contacting the Housing Repairs Team since they rarely reply? I am still waiting for the reference numbers!!
Looking forward for your reply.
Yours sincerely
On 17 January 2012 at 15:24 Mr Valdrin Rexha wrote:
From: Valdrin.Rexha@Camden.gov.uk
Cc: Stuart.Dilley@camden.gov.uk , Samata.Khatoon@camden.gov.uk , Peter.Brayshaw@camden.gov.uk , Angela.Henry@camden.gov.uk , Roger.Robinson@camden.gov.uk , curnocktra@yahoo.co.uk , HousingRepairsInbox@camden.gov.uk , Complaints@camden.gov.uk
Subject: Re: Lights & Heating
Dear Resident,
Re: Lights & Heating
I attended last night and identified all non-working communal lights including the ones specified in your latest email. The lights you have listed in your email were difficult to indentify during daylight. This is because they are operated by automatic sensors and only come when it becomes dark. The best time to identify this type of light is during the evening, which is why I returned at 5:30pm. I have attached a list of the non-working lights.
I have addressed your additional questions as follows:
- The order number for the lights is 1281378/1. The contractor will attend as soon as possible. I anticipate these should be completed by the end of this week.
- The communal lighting circuits are in no way related to the communal heating system. The heating failure was coincidental however; I understand engineers have now rectified the problem.
- Delays occurred due to an oversight on our part. Orders were raised to repair the lights but we did not give the contractor sufficient information regarding their location. I have raised this matter with the Contact Centre so that lessons can be learned.
- Unfortunately, you are unable to contact me solely in regards to future repairs. You should continue reporting day-to-day repairs via the usual channels. You can contact me regarding the gerda lock and the lights until we have reached a satisfactory solution.
I hope the above has answered your enquiry satisfactorily. However, if you have any questions you are welcome to contact me on 0207 974 3525.
Yours sincerely,
Valdrin Rexha
Case Officer for Stuart Dilley
Telephone: 020 7974 3525
On 24 January 2012 at 12:11 we wrote:
To: Valdrin.Rexha@Camden.gov.uk
Cc: HousingRepairsInbox@camden.gov.uk , curnocktra@yahoo.co.uk , Stuart.Dilley@camden.gov.uk
Subject: Gerda Lock Update
Dear Mr Rexha,
Is there any news concerning the Gerda Lock repair (Pratt Street Gate)?
Could you please confirm if the new Gerda lock will be paid by Camden Council or the Apollo Group? Please have in mind that the lock was broken during the major heating works that Apollo completed on the Curnock Estate. The Apollo Group had promised to leave the site "as it was before". The Gerda Lock was OK when they started the major works.
I am looking forward for your reponse.
Yours sincerely
On 25 January 2012 at 11:30 Mr Valdrin Rexha wrote:
From: Valdrin.Rexha@Camden.gov.uk
Cc: HousingRepairsInbox@camden.gov.uk , curnocktra@yahoo.co.uk , Stuart.Dilley@camden.gov.uk
Subject: RE: Gerda Lock Update
Dear Resident,
Presently the renewal of the lock has been funded by the repairs service. However, if through my investigations I am able to prove the damage was caused by Apollo then we will retrieve our costs from them.
The part was ordered on 19 th January 2012 but has not yet arrived. We aim to complete this repair as soon as it arrives.
Yours sincerely,
Valdrin Rexha
Case Officer for Stuart Dilley
Telephone: 020 7974 3525