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The scaffolding on the picture was erected on 19-05-2011 by G.S.L. after a request by B.M.D. The scructure is not alarmed. More pictures at the end of this report. Job No 1126505/1 , Complaint Ref:7070082 |
TIMELINE OF EVENTS AND UPDATES
On 19-05-2011 at 22:08, we wrote the following e-mail to Mr Patrick O'Neil:
Dear Mr O’Neil,
This evening I arrived home from work at 18:30 to discover that scaffolding had been erected outside of my flat reaching to the top of the Goldthorpe building. I have had no previous notification of this structure and additionally I believe that it is not secured (alarmed) as in accordance to Camden Council’s regulations.
The scaffolding is leading directly to my windows that I had left open during the day which is of course a security issue. Additionally there is a layer of brick dust inside my flat which has come from the scaffolders drilling outside my flat to secure their structure.
1) Please can you tell me the reasons why this scaffolding has been erected.
2) Please can you tell me why I have not been notified that the scaffolding was going to be erected outside my flat.
3) Please can you tell me why the scaffolding is NOT alarmed (as per Camden Council’s regulations)
4) Please can you tell me why there is no emergency telephone on the scaffolding. This has been left blank (see attached pictures).
5) Is this a reasonable manner for a contractor of Camden Council to behave? Please advise.
Finally I have contacted the emergency repairs team at 19:33 and they promised to try to contact the contractors. However, I have yet to have heard a response.
Please treat this e-mail as an official complaint (The complaints department have been copied).
Yours sincerely
On 20-05-2011 at 09:32am, Cllr Roger Robinson sent the following e-mail to Mr Pat O'Neil:
Dear Mr O’Neill,
Please advise if there is security lighting and alarms installed as there are drug dealers and ASB on that estate . This is important as we had problems in College Place street properties scaffolding recently which I had to take up.
Please also advise Susan Gorrie of the Curnock TRA.
Roger Robinson Cllr
On 20-05-2011 at 09:40am, Mr Pat O'Neil sent the following e-mail to Cllr Roger Robinson who forwarded to us:
Dear Cllr Robinson
We will take these concerns on board and I have asked staff to advise the residents of the position
Kind Regards
Pat
Pat O'Neill
Head of Service Delivery
Telephone: 020 7974 3264
On 20-05-2011 at 11:22am, Mr Ross Barber sent the following e-mail to Cllr Roger Robinson who forwarded to us:
Dear Councillor Robinson,
The officer dealing - Jeff Huseyin - is going to take a look at this today. The scaffold is to replace a missing roof hatch. The scaffold was intended to be the end of the block and not to be near any windows therefore not causing any security issues. If it has been put up in the wrong place we will get this corrected.
The scaffolding is likely to be in place for about 2 weeks as the hatch will need to be measured and manufactured.
We will advise the resident once we have check the situation.
Yours sincerely,
Ross Barber
Contract Manager
Telephone: 020 7974 6763
On 20-05-2011 at 19:02, we wrote to Mr Patrick O'Neil:
Dear Mr O’Neil,
The unsecure scaffolding is still in the same place as yesterday and apart from Cllr Robinson nobody bothered to contact the residents in order to provide an update. Nobody did anything in order to correct the situation as per Mr Barber’s e-mail below.
I hope you understand that my property as well as the flat below are not secure due to the mistakes of your unprofessional contactors. However Camden Council is and will be fully responsible for any damage or theft inside or outside my property as well as any injuries to residents and other people.
Dear Mr Swinger,
Could you please provide me with a reference number for my complaint and a date for your reply.
Yours sincerely
On 23-05-2011 at 11:17, Mr Trevor Chambers wrote to us:
Dear Mr Resident
Thank you for your e-mail below which has been passed to me and which I have logged as a formal complaint.
This means that we are now dealing with your complaint at the Local resolution stage of our complaint procedure. I have asked our customer assurance team to respond to you by 20 June 2011. If any delay is likely to occur, we will contact you and let you know.
(Please note that although you may not get a formal written reply until 20 June I have obviously asked the repairs managers concerned to deal with this matter urgently).
The reference number of your complaint is 7070082
If you have any questions, please contact me on 020 7974 1972 or email Trevor.Chambers@camden.gov.uk.
Yours faithfully
Trevor Chambers
Housing Complaints Officer
Trevor.Chambers@camden.gov.uk
Telephone: 020 7974 1972
On 23-05-2011 at 11:29am, we wrote to Mr Patrick O'Neil:
Dear Mr O'Neil,
Ia there any news concerning the scaffolding? Will you remove it today?
Yours sincerely
On 23-05-2011 at 11:30am, Mr Ross Barber (Contract Manager) replied to us:
Dear Resident,
Mr Huseyin will be responding to you today on this.
Yours sincerely,
Ross Barber
Contract Manager
Telephone: 020 7974 6763
On 23-05-2011 at 11:40am, we replied to Mr Ross Barber (Contract Manager):
Dear Mr Barber,
The important question is: " when will you remove the scaffolding?" I want to know that asap because my property as well as the flat below are less secure.
Please have in mind that John Stow said to all residents (gas works meeting) that scaffolding has to be alarmed or removed during the night.
We already have the unsecured scaffolding for 4 nights now.
Yours sincerely
On 23-05-2011 at 12:19, Jeff Huseyin wrote to us:
Dear Resident,
Please accept my apologies for the inconvenience our scaffolding has caused you by being sited in front of your flat this has been done in error, the instructions were to site the scaffolding at the end of the block where it would have been less intrusive.
I am please to advice our contractor anticipates completing the work and removing the scaffolding on Thursday 26th of May.
Whilst it’s not Camden’s policy to alarm scaffoldings, I can confirm I have instructed our contractor to install an alarm to this scaffold
Kind Regards
Jeff Huseyin
Contracts Manager
Telephone: 020 7974 1814
On 23-05-2011 at 13:41, Jeff Huseyin wrote to us:
Dear Resident,
Confirmation of our telephone conversation, our main term contractor on site is Camden Building Maintenance and their operations managers name is Jim Williams, he may be contacted on 0207 974 1758
In the event of a scaffolding emergency you may contact Griffin Scaffolding on 0208 364 2535 / 07949875010
Kind regards
Jeff Huseyin
Contracts Manager
Telephone: 020 7974 1814
On 23-05-2011 at 14:27, we wrote to Mr Jim Williams:
Dear Mr Williams,
Could you please confirm that the scaffolding will be alarmed/secured today?
Yours sincerely,
On 23-05-2011 at 15:53, Mr Jim Williams informed us:
Good afternoon I am afraid the earliest that this can possibly be done is tomorrow afternoon , however we are going to visit site in the morning hoping to complete the work , if we do complete ,then the scaffold will come down ,if for any reason we can't then I have instructed that it is moved to the end of the block
Regards
On 23-05-2011 at 16:22, we wrote to Mr Jim Williams:
Dear Mr Williams,
My understanding from your email is that either you will finish the job and remove the scaffolding tomorrow OR you will move the scaffolding to the end of the block if the works take longer time.
That means that the scaffolding will be removed from its current location by tomorrow evening. Please confirm.
Yours sincerely
On 23-05-2011 at 21:07, Mr Jim Williams informed us:
Yes you are correct that is my intention
On 24-05-2011 at 12:14, Mr Jim Williams informed us:
Good afternoon just to confirm, works are now complete scaffold will be coming down within the next two hours
Jim Williams
Operations Manager ( Planned Works)
Telephone: 020 7974 1758