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Review Stage Reply for Hot Water Complaint REF:5624947

Submitted by editor on

Review Stage Appeal to the Chief Executive

Thank you for your complaint form received by us yesterday. We have registered your complaint as an appeal to the Chief Executive. We are now consulting with the Housing and adult social care department.

We hope to send you a full reply before 19 January 2010. We sometimes require meetings with the people involved or complex file searches. If we do, they may delay our reply. We will let you know if any delay is likely.

Your investigating officer is currently unallocated (we will let you know soon).

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No Hot Water 19-11-2009 (1 Day)

Submitted by editor on

UPDATES

19-11-2009 at 17:00 Hot water has been restored.

19-11-2009 at 13:43 A resident in Mexborough informed us that the issue with the hot water is stil outstanding.

19-11-2009 at 09:53 The Repairs Team sent an e-mail to Cllr Robinson saying that all details of this repair have been called through, and the urgently of the repair has been relayed back to the heating contractors.

19-11-2009 at 09:40 The Repairs Team sent us this e-mail:

"Dear all,

Thank you for your email.

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No Hot Water 13-11-2009 (2 Days)

Submitted by editor on

Updates

14-11-2009 at 22:02 Cllr Roger Robinson informed us that he have checked with Emergency Team and they told him that the hot water is back on but there is a need for a new ball valve which they have asked Repairs to install.

14-11-2009 at 16:34 Cllr Roger Robinson informed us that he has just phoned Eemergency re the hot water to be told that they are waiting for the boiler to fill up with water and hopefully the hot water will be on by 5.30 pm-today!

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No Hot Water 20-10-2009 (4 Days)

Submitted by editor on

UPDATES

26-10-2009 at 09:15 An e-mail from Helen Roy informed us that Ms Andrea Comer will log this issue as a formal complaint. The council is now dealing with our complaint at the Local resolution stage of their complaint procedure. They have asked, the Repairs Quality Team to respond to us by 20 November 2009. If any delay is likely to occur, they will contact us and let us know. Although, the response is due by the 20 November, Helen Roy has asked the Repairs Quality Team to give this matter Priority.

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