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Response Time is 3 Working Days & Repairs Time is SEVEN Working Days

Submitted by editor on

The Repairs Response Time is THREE WORKING DAYS According to Mr Martin Fox (Head of Customer Assurance), the new repairs policy from Camden Council states that:

"The regulation stipulates that loss of heating and or hot water during colder months (1 November to 30 April) should be repaired within one working day, whereas loss of heating and hot water during warmer months (1 May to 31 October) should be repaired within three to seven working days".

It is approximately 11 days if the problem is reported on a Friday afternoon!!
(2 days for the weekend + 5 working days + 2 days for the weekend + 2 working days = 11 days)

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Loss of Hot Water (1 Day) REF: 1210726/1 - UPDATED 26-08-2011

Submitted by editor on

There is no hot water this morning on the Curnock Estate due to boilers failure yesterday 24-08-2011 at 08:30pm. There were two problems. One was the low gas pressure while the other is still unknown. The problem has been reported at 06:34am and the REF number is 1210723. More information below:

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