The hot water in the Goldthorpe building is lukewarm during the day and not hot enough for a shower or a bath. We have reported the problem to Camden Council. Please see the information below:
There is no hot water this morning as well as yesterday evening on the Curnock Estate The problem has been reported at 09:25am and the REF number is 1227201/1 and 1227208/1. More information below:
According to Mr Martin Fox (Head of Customer Assurance), the new repairs policy from Camden Council states that:
"The regulation stipulates that loss of heating and or hot water during colder months (1 November to 30 April) should be repaired within one working day, whereas loss of heating and hot water during warmer months (1 May to 31 October) should be repaired within three to seven working days".
It is approximately 11 days if the problem is reported on a Friday afternoon!!
(2 days for the weekend + 5 working days + 2 days for the weekend + 2 working days = 11 days)
